Our Pricing

Fully Managed IT Support from a Managed Service Provider

At SJ Systems, we understand that businesses rely on technology that is reliable and safe, which is why we offer Fully Managed IT Support – so you can focus on the more important parts of running your business.

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The IT Support Specialists

At SJ Systems, we pride ourselves on being IT support specialists dedicated to delivering personalised IT solutions for your business. 

With over two decades of experience, our team has honed its expertise across a broad range of industries, helping businesses overcome challenges and achieve their goals through innovative technology.

What You Get When You Work With SJ Systems

Our remote, fully managed IT support services means help is always at your fingertips, no matter where you or your team are based:

Desktop Computers and Laptops

We know how frustrating it is when your workday grinds to a halt because of tech issues. That’s why we offer fast, reliable support for all your Windows and laptop devices. From troubleshooting software bugs to boosting system performance, we’re here to make sure your tech works as hard as you do.

Apple Mac and iOS Device Support

Apple fan? No problem. We specialise in supporting Mac and iOS devices, so whether it’s a MacBook, iPad, or iPhone, we’ll ensure everything runs smoothly. Need help with syncing devices, managing updates, or troubleshooting? Consider it sorted.

Servers

Your servers are the unsung heroes of your business – keeping everything ticking along behind the scenes. We’ll handle everything from installation and upgrades to regular maintenance and emergency fixes. You can count on us to keep your data safe, your systems stable, and your downtime at an absolute minimum.

Networking and Network-Attached Devices

From routers to printers, and everything in between, we’ve got you. If your Wi-Fi drops out during that all-important meeting or a connected device isn’t behaving, we’ll step in to keep your team online and connected.

Internet Connections

Let’s face it: in today’s world, a reliable internet connection isn’t just a nice-to-have – it’s a must. That’s why we offer a range of business-grade connectivity options designed to keep you connected and productive no matter what.

If your current setup isn’t cutting it, or you’re looking for something more robust, we’ve got you covered:

  • Business Broadband
  • Leased Lines
  • 4G/5G Data Solutions

VOIP Phone Systems

Communication is at the heart of every successful business, and our VOIP phone systems are designed to keep your team connected no matter where they are. Say goodbye to clunky hardware and hello to flexible, modern solutions.

Microsoft 365 Support

Microsoft 365 is packed with tools to make your business more productive – if you know how to use them properly. We’ll help with setup, integration, and ongoing support for everything from Outlook to Teams, SharePoint, and beyond.

Why Work With Us?

Hands-On, Personal Service

We’re big believers in keeping things personal. When you work with us, you’ll speak directly to the experts, and we’ll ensure you have the same specialist supporting you throughout the process. This continuity means we truly get to know your business, your challenges, and how we can deliver solutions that work.

Expertise You Can Rely On

As IT support specialists with nearly two decades of experience under our belt, we’ve tackled just about every IT challenge imaginable. We stay ahead of the curve with the latest technology and industry trends, so you don’t have to. Whether you need day-to-day troubleshooting or advanced project management, we provide solutions tailored to your needs.

Flexible, Fully-Remote Support

In today’s fast-paced world, you need fully managed IT support that fits your business, not the other way around. That’s why our remote service is designed to be as flexible as you need it to be. Whether your team is in the office, working from home, or spread across multiple locations, we can provide fast, reliable support wherever you are.

Sustainable, Cost-Effective Solutions

We know that IT budgets aren’t limitless, which is why we focus on delivering solutions that are as cost-effective as they are impactful. But affordability doesn’t mean cutting corners, it’s all part of our ethos to provide the best possible solutions that make both financial and environmental sense.

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FAQs

If your IT systems are unreliable, slow, or unsupported, it affects everything from staff productivity to customer confidence. These are the questions we hear most often from North East businesses thinking about outsourcing their IT support.

What does IT support for small businesses include?



IT support for small businesses typically covers helpdesk assistance, hardware and software troubleshooting, network maintenance, security monitoring, and user account management. A managed IT support provider handles these on your behalf, so your team can focus on running the business rather than dealing with technical problems.


How quickly should an IT support company respond to issues?



Response times vary by provider, but most managed IT support companies offer defined SLAs (service level agreements) with response times ranging from 15 minutes to a few hours depending on severity. Critical issues affecting your entire business should be prioritised and addressed immediately.


Is outsourced IT support better than hiring an in-house IT person?



For most SMEs, outsourced IT support offers broader expertise at a lower cost than a full-time hire. You get access to a team of specialists covering security, infrastructure, cloud, and more, rather than relying on a single person with limited capacity.


What is a managed IT support provider?



A managed IT support provider, or MSP, takes proactive responsibility for your IT systems rather than just fixing problems as they arise. This includes monitoring, maintenance, security patching, and strategic planning, all under a predictable monthly cost.


Do I need IT support if my business is small?


Yes. Small businesses are frequently targeted by cybercriminals precisely because they often lack dedicated IT support. Even a handful of employees benefit from reliable, secure systems, and downtime can be proportionally more damaging for a smaller organisation.



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